top of page

four paws inn

Early Pick Up Policy

POLICY OVERVIEW
At Four Paws Inn, we understand that plans can change unexpectedly. This policy outlines our procedures and financial policies regarding early pet pickups before a scheduled reservation end date.
EARLY PICKUP NOTIFICATION
Notification Requirements:

  • Clients are requested to notify Four Paws Inn as soon as possible if they need to pick up their pet earlier than scheduled.

  • Notification methods:

  • A confirmation from Four Paws Inn staff is required to ensure proper preparation for the pet's departure.

FINANCIAL POLICY FOR EARLY PICKUPS
Payment Requirements:

  • Early pickup does not qualify for a partial refund or credit for unused days.

  • Full payment for the entire originally booked reservation period is required.

  • This policy is in place because:

    • We reserve space specifically for your pet for the entire booking period

    • We may have turned away other reservations for those dates

    • Staffing and resources are scheduled based on expected occupancy

Exception Circumstances:
The following circumstances may be considered for partial refunds at management's discretion:

  • Verifiable family emergency or bereavement

  • Medical emergency (client or pet) with documentation

  • Natural disaster or evacuation requirement

OPERATIONAL PROCEDURES
Staff Responsibilities for Early Pickups:

  1. Update the departure schedule in our system

  2. Prepare final invoice for the full reservation amount

  3. Ensure all pet belongings are collected and ready

  4. Process medication returns

  5. Prepare checkout report and any photos/videos

  6. Process payment for the full reservation amount

  7. Update availability if needed

Hours for Early Pickup:

  • Early pickups must occur during our regular business hours:

    • Monday-Friday: [Hours]

    • Saturday: [Hours]

    • Sunday: [Hours]

  • After-hours pickups are not available except in emergency situations, and an additional fee of $____ may apply.

COMMUNICATION WITH CLIENTS
Client Notification Language:
When clients notify us of an early pickup, staff should respond with:
"We'd be happy to have [Pet Name] ready for an early pickup on [Date/Time]. Please note that as per our policy, the full reservation payment for the originally scheduled dates of [Original Dates] is still required. We'll have all of [Pet Name]'s belongings ready and a report of their stay upon your arrival."
RE-BOOKING POLICY

  • Unused days from an early pickup cannot be "banked" or transferred to a future stay.

  • Clients who frequently need flexible scheduling may be interested in our daycare passes, which offer more flexibility.

EARLY PICKUP DUE TO PET ILLNESS OR BEHAVIOR
If early pickup is required due to:

  • Pet illness or injury requiring external care

  • Behavioral issues that cannot be safely managed at our facility

Four Paws Inn will:

  1. Contact the client immediately

  2. Document the issue thoroughly with photos/video if appropriate

  3. Prepare an incident report

  4. At management's discretion, a partial credit may be issued in these situations

POLICY ACCEPTANCE
This policy is part of our service agreement that clients acknowledge during the reservation process.

bottom of page